'TCO should include exit costs and cost of vendor lock-in'

Exit costs, the cost of IT vendor lock-in, the cost of network effects and innovation should be included in any Total Cost of Ownership financial estimate of IT projects, says the OpenForum Academy, a think-tank.

An article for the European Commission’s Joinup project, published on 27 September 2012 . Read it here.

Gijs Hillenius
Context for Digital Government

Policy specialist on open source in public services, knowlegde transfer expert